By 
The UK Gambling Commission (UKGC) has released a new report into the enforcement action which has been taken against gambling operators over the last 12 months.The UKGC’s report focuses on the lessons that the regulatory body seeks to teach gambling companies after several investigations into alleged breaches of contract by licensees.
Call to action
The report, which documents fines and punishments that operators have received from the Commission due to various unethical or irresponsible practices, also seeks to mark out the Commission’s intentions, with Neil McArthur, Chief Executive of the UKGC, saying:“We want operators to pay attention to the lessons set out in this report. We want them to focus on ways to make gambling fairer and safer for consumers in Great Britain.“We also want gambling businesses to collaborate and to invest the same amount of resources into data, technology and research into building better protections for consumers, as they do to creating new products, or advertising and marketing campaigns.“This is a call to action to the leaders of operators to set the tone from the top, to lead a culture of compliance that puts doing the right thing for your customers first, and to strive to continuously raise standards for consumers.”
Key sections
The report is split into several sections, anti-money laundering, customer interaction, illegal gambling, marketing and advertising, self-exclusion, and unfair terms and practices, and breaks down enforcement work that has been carried out, as well as highlighting areas of concern for the industry.With 32Red having recently been slapped with a £2 million fine after failing to protect a problem gambler who spent in excess of £700,000 at the site over a three year period, it’s clear that the UKGC do not intend to slow down from their fight against irresponsible gambling operators.