Self-Exclusion Causing Huge Loss in Revenues

It is vital when offering online casino play, to also offer a way out for players who feel that they have developed a problem, and self-exclusion has always been the best way to do this.

Updated: 26 January 2024 By Becky Mosley

It is vital when offering online casino play, to also offer a way out for players who feel that they have developed a problem, and self-exclusion has always been the best way to do this.Self-exclusion offers players the opportunity to request a ban from online casinos so they are not able to play, something that an increasing amount of people are doing. However, this does have a knock-on effect on the casinos themselves, who are losing a large amount of revenues as a result of self-exclusion.

Loss of players

Hills is a casino that has announced that they are losing an average of 3,000 players a week to self-exclusion, which has a heavy effect on revenues.The effect of self-exclusion is taking its toll in the short term on online and land based casinos, but how can this issue be rectified?

Long term solution

The main used phrase by the most trusted and well-reputed casinos, both land based and online, is ‘responsible gambling’.It is understood that gambling responsibly is a positive for both players and casinos, and self-exclusion is a prime example of this fact.Access denied stampHills ran a poll to find out if self-exclusion was cause for concern for casino, and the results were unanimous. The results stated that it is always good for a player to accept that they have a serious problem with gambling, and exclusion or at least a cool off period is valuable for their recovery.The general consensus is that this will be nothing but positive for the gambling industry in the long run, even if the short term effects result in a loss of revenues.For further information on self exclusion and responsible gambling, please click here

Becky Mosley
Editor-in-Chief at Compare Casino Sites

Rebecca (Becky) Mosley has been at the heart of the UK online gambling industry since 2008 — making her one of the most experienced voices in casino comparison. She is editor-in-chief at Compare Casino Sites and personally oversees every casino review published here.

Becky brings a genuine player-first perspective to everything on CCS. Her approach has always been the same: transparency, fair bonus terms, and responsible gambling above all else. She insists on the same standards from every operator listed on the site — if a casino's terms can't stand up to plain-English scrutiny, it doesn't earn a recommendation.

Over 17 years in the industry, Becky has built deep expertise across UK Gambling Commission licensing, slot game mechanics, bonus structures, and the constantly evolving regulatory landscape. She works directly with operators and software providers to keep every listing accurate, and reviews each casino's wagering requirements, withdrawal limits, and customer support before a single rating goes live.

Becky is a Companies House registered director.