ProgressPlay And Jumpman Forced To Change Withdrawal Methods After CMA Ruling

Two British gambling firms, Jumpman Gaming and ProgressPlay, have been ordered to stop forcing players to cash out the funds from their casino accounts in stages after a ruling from the Competition and Markets Authority (CMA).

Updated: 26 January 2024 By Becky Mosley

Two British gambling firms, Jumpman Gaming and ProgressPlay, have been ordered to stop forcing players to cash out the funds from their casino accounts in stages after a ruling from the Competition and Markets Authority (CMA).

What happened?

Sites from both operators had previously paid players in instalments when they made withdrawals from their accounts, as opposed to releasing all a player’s money in one go.The CMA have ordered these “unfair” conditions to be removed, along with fees that both operators charged players who had left their accounts inactive for a certain period of time.ProgressPlay And Jumpman Forced To Change Withdrawal Methods After CMA Ruling

UKGC

The ruling from the CMA has been supported by the United Kingdom Gambling Commission (UKGC) who also urged players to refuse unfair conditions from gambling sites.Speaking of the ruling, Executive Director of the UKGC, Paul Hope, said:“Gambling firms should not be placing unreasonable restrictions on when and how consumers can take money out of their accounts.”Hope added a warning for all gambling operators in the wake of the ruling, saying:“In July, we announced new [rules] which will make it quicker and easier for the Commission to take action for breaches of consumer law. That includes taking action where firms breach the principles laid out by the CMA.”

UKGC clampdown

The UKGC, alongside the CMA and other regulatory bodies, has been cracking down on unfair gaming conditions for some time now.While Jumpman Gaming and ProgressPlay have not been fined for their unfair conditions this time, fines to many other companies, including a £6.2 million fee for William Hill, show that the Commission is ready and willing to impose a fine when the situation calls for it.This all points to the fact that players will be able to enjoy fairer gaming conditions going forward.

Becky Mosley
Editor-in-Chief at Compare Casino Sites

Rebecca (Becky) Mosley has been at the heart of the UK online gambling industry since 2008 — making her one of the most experienced voices in casino comparison. She is editor-in-chief at Compare Casino Sites and personally oversees every casino review published here.

Becky brings a genuine player-first perspective to everything on CCS. Her approach has always been the same: transparency, fair bonus terms, and responsible gambling above all else. She insists on the same standards from every operator listed on the site — if a casino's terms can't stand up to plain-English scrutiny, it doesn't earn a recommendation.

Over 17 years in the industry, Becky has built deep expertise across UK Gambling Commission licensing, slot game mechanics, bonus structures, and the constantly evolving regulatory landscape. She works directly with operators and software providers to keep every listing accurate, and reviews each casino's wagering requirements, withdrawal limits, and customer support before a single rating goes live.

Becky is a Companies House registered director.