UKGC Issues New Verification Rules To iGaming Operators

The UK Gambling Commission (UKGC) have issued guidelines to operators under their license, making sure they are all onboard with the new verification rules which came in to force today,7th May 2019

Updated: 26 January 2024 By Becky Mosley

The UK Gambling Commission (UKGC) have issued guidelines to operators under their license, making sure they are all onboard with the new verification rules which came in to force today, 7th May 2019.

Age & Identity Verification

In a press release last Friday, the UKGC issued amendments to its License Conditions and Codes Practice (LCCP), after an open consultation, operators must have verification of age and identity of all customers before they are able to deposit funds in to their account, play games or gamble using bonus funds or their own money.The new ruling comes after breaches were made by some operators, after failing to have the appropriate checks verified before allowing customers to deposit funds.

No Unverified Gambling

The Gambling Commission stated in a press release that the United Kingdom-Licensed ‘remote betting and gaming operators and some remote lotteries’, will now have to verify the name, age, date of birth and address of customers before allowing them to gamble on their site. All the above information should be kept as up to date as possible and checked regularly, preventing any unverified customer gambling before the checks are complete.The regulator also stated, operators must inform customers before allowing them to deposit in to their account, what type of identity documentation are required and how this information should be supplied to the operator. Previous to today’s new ruling, existing customers will not have funds confiscated but will be asked for additional verification information promptly, before funds can be released.

Becky Mosley
Editor-in-Chief at Compare Casino Sites

Rebecca (Becky) Mosley has been at the heart of the UK online gambling industry since 2008 — making her one of the most experienced voices in casino comparison. She is editor-in-chief at Compare Casino Sites and personally oversees every casino review published here.

Becky brings a genuine player-first perspective to everything on CCS. Her approach has always been the same: transparency, fair bonus terms, and responsible gambling above all else. She insists on the same standards from every operator listed on the site — if a casino's terms can't stand up to plain-English scrutiny, it doesn't earn a recommendation.

Over 17 years in the industry, Becky has built deep expertise across UK Gambling Commission licensing, slot game mechanics, bonus structures, and the constantly evolving regulatory landscape. She works directly with operators and software providers to keep every listing accurate, and reviews each casino's wagering requirements, withdrawal limits, and customer support before a single rating goes live.

Becky is a Companies House registered director.